After-Market Services

We don’t just repair returns, we prevent them. Celestica’s proven expertise ensures that your products are repaired correctly, minimizing repeat returns and reducing warranty costs.

After-Market Tout 1

Strengthen Visibility with Viper

Full visibility to your products—anytime, anywhere. Celestica has developed Viper, an industry-leading proprietary software that is fully customizable, allowing you to view your repair status and inventory information 24/7.

Even from a mobile application, Viper enables you to easily access the information you need and drill down by product type, region and site, and export data for analysis. 

Viper helps improve your customer experience: 

  • Flexible and simple product routing with ease-of-use data capture for failure analysis
  • Warranty validation, RMA creation and generation, and contact center functionality
  • The shop floor in real time—what parts are consumed, trends in consumption, pricing analysis and inventory levels
  • Full track and trace with carrier integration and remote stock holding and reporting

Prevent returns from happening in the first place

Prevent Returns

Our repair prevention philosophy begins before the product is even produced. 

Our team of experts links end-customer data from across the value stream and mines it for insights related to specific high-priority business questions. 

And, we can enhance your current process and deliver a best-in-class system that will improve defect-capture rates, minimize repeat returns and proactively identify future problems.

Improve overall margins

Improve Profit

Let us help you maximize the value of your returns. Our streamlined returns and triage not only speed up turnaround and response time, they also reduce scrap and recapture the value of your assets.

We ensure parts are remanufactured or reconditioned to be “like new” and are rigorously tested, ensuring the highest quality and reliability before they are utilized in the repair process.

Our global scale and strategic locations provide rapid turnaround in every region, minimizing your investment in swap inventory and mitigating your transportation costs. We receive, inspect, refurbish, repair and redistribute products, providing you with a single, simplified point of contact for all your reverse logistics needs.

After-Market Services Capabilities

Our after-market services capabilities include:

  • Technical Contact Center
  • Installation and Training
  • On-site Maintenance and Repair
  • Depot Repair and Refurbishment
  • Test Development
  • Failure Analysis Laboratories
  • De-manufacturing
  • Re-manufacturing
  • Material Harvesting and Reclamation
  • Warranty Management Services
  • Re-marketing
  • All services driven by Viper – our leading end-to-end IT system

We imagine, develop and deliver a better future with our customers.