EV Charging Systems: How Product Lifecycle Services Increases Product Performance and Brand Loyalty

The exponential growth of the global electric vehicle (EV) charger infrastructure creates exciting opportunities and daunting challenges for businesses building and deploying innovative EV charging systems. They’re in a position to seize a large share of a USD $20 billion market that analysts predict will expand at a compound annual growth rate (CAGR) of 30.6% from 2022 to 2030. Once the charging infrastructure is in place, it’s not uncommon for EV charger companies to find themselves facing a new challenge: how to service, maintain, and upgrade the systems over the long-term. 

There are several components to an effective service model including the necessary product support infrastructure, reliable field services, a consistent supply of parts to support service commitments, and IT systems that deliver complete supply chain visibility. Working with partners that have expertise in power electronics and operate across the entire product lifecycle will help EV companies overcome those obstacles.

Celestica has deep sector expertise and over a decade of proven experience in the renewable energy market. Now we have expanded our After-Market Services capability to enable EV charger OEMs in both residential and commercial applications to outsource their on-site product support requirements to us alongside their manufacturing.

Our network provides additional capacity allowing customers to focus on their market growth and other priorities. Celestica maintenance solutions opens access to our partner network across the U.S. and Europe, and our global IT infrastructure ensures product tracking and visibility. Companies can quickly deploy products into new markets knowing that product support is in safe hands.

Additionally, one of our responsibilities as a trusted manufacturing partner is planning and purchasing spare parts alongside our production demand planning. We secure this inventory to ensure a regular supply is available for any maintenance activity.

Having visibility over the entire product development process is critical to scaling manufacturing and speeding up time-to-market. Our proprietary software platform, SpectrumPro™ provides our customers with cloud-based dashboard reporting, including job status, parts consumption, test results, logistics tracking, and SLA reporting. SpectrumPro™ captures data from our test and repair locations to deliver closed-loop feedback to inform future design and manufacturing.

After-Market Services are an irreplaceable part of the value chain and critical to a successful product launch as well as building a strong brand. At Celestica, we are unlocking the potential of the future.

Contact Mark Walker , Director, After-Market Services, to learn more about our After-Market Services.